Refund and Returns Policy

Refund & Returns Policy

At Olir Shops, we strive to ensure that every product delivered meets the highest quality standards. However, if you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept returns only in the following cases:

• The product received is damaged

• The product received is defective

• You received the wrong product

To be eligible for a return:

• The request must be made within 48 hours of delivery

• The product must be unused and in its original packaging

• Proof of purchase or order confirmation must be provided

Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

• Used candles

• Products without original packaging

• Items damaged due to misuse or improper handling

Refunds

Once your return request is approved and the product is received and inspected:

• A refund will be processed to your original payment method

• Refund processing may take 5–7 business days

Replacement

In case of damaged or incorrect products, we may offer a replacement instead of a refund, depending on product availability.

Return Shipping

If the return is approved due to a damaged or incorrect product, we will guide you through the return process. In such cases, return shipping may be arranged or reimbursed as applicable.

Order Cancellation

Orders can only be cancelled before they are shipped. Once the order has been shipped, cancellation will not be possible.

Contact Us

If you have any questions about refunds or returns, please contact us through our website:

Website: olirshops.com